Frequently asked questions
Do you provide FREE shipping?
How long will my order take to arrive?
Orders are processed within 1-2 working days after which the estimated shipping time can vary between 2-3 days within the UK. For international orders, delivery to Europe is normally within 3-5 working days and the rest of the world within 5-10 working days.
How can I track my order?
Can I cancel my order?
Cancellations can be made within 24 hours of making an order provided that your order has not already been dispatched within this time. If your order has already been dispatched, you will need to wait for it to be delivered before we can authorise a refund or exchange.
What’s your refund policy?
I’ve received an incorrect or faulty item, what do I do?
How long do I have to return items?
You have up to 14 days from the date of delivery to return unwanted items. Please note, all items must be returned in the original packaging and items must be unworn, unwashed with any tags attached.
How do I subscribe/unsubscribe to the newsletter?
Do you cover return costs?
Will my order have customs charges?
Is it safe to enter my personal information and payment details on the site?
Absolutely, you can shop with confidence knowing your details will be completely safe. Our payment gateway is SSL encrypted and will protect all sensitive data transmitting from the browser to the web server.